Shipping Policy

At Arona XO we offer the best shipping options available. 

The time frame for order delivery is divided into:

  • Processing time: Order verification, stock picking, quality control and packaging. Please allow 3-8 business days for processing.
  • Shipping time: This refers to the time it takes for items to be shipped from dispatch point to final destination. International delivery usually takes about 4-10 business days excluding peak periods and circumstances beyond our control such as strikes, natural disasters, weather disruptions, pandemics etc.

Shipping times exclude clearance/customs delays (if applicable). 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please refer to our Refund Policy and use the form provided therein to email our customer support team.

Once an order has been submitted online, an order confirmation email will be sent to the email address provided upon registering and the order is then considered final. Orders cannot be amended or cancelled once finalized.

If your order has not arrived
If your order has not arrived after the time(s) stated above, please contact our customer support team at and write “NON-DELIVERY ORDER NUMBER” (followed by your order number) in the subject line or alternatively refer to our Refund Policy

Multiple orders 
For efficiency in order processing, multiple orders of separate items may result in the separate delivery of those items. 

Where we deliver 
The shipping of all our items is strictly limited to the countries and territories listed in the table below:

Albania Czech Republic Japan Nigeria Slovakia
Andorra Denmark Jordan Netherlands Slovenia
Argentina Dominica Kazakhstan New Zealand South Africa
Armenia Dominican Republic Kyrgyzstan Norway Sri Lanka
Australia Ecuador Latvia Oman Sweden
Austria Egypt Lebanon Pakistan Switzerland
Bahrain El Salvador Liechtenstein Panama Thailand
Bangladesh Estonia Lithuania Peru Tunisia
Belgium Fiji Luxembourg Philippines Turkey
Bosnia and Herzegovina Finland Madagascar Poland Ukraine
Bulgaria Georgia Malaysia Portugal United Arab Emirates
Brazil Germany Maldives Puerto Rico United Kingdom
Brunei Greece Malta Qatar United States
Canada Guatemala Mexico Romania Venezuela
Chile Honduras Monaco San Marino
Colombia Hungary Morocco Saudi Arabia
Costa Rica Indonesia Montenegro Serbia
Croatia Ireland Nicaragua Seychelles
Cyprus Israel Niger Singapore

Changes to this policy
Arona XO reserves the right to update this shipping policy at any time without notice to reflect the operational needs of the business.

This page was last updated on 26 June 2020